Telegram chats, turned into pipeline
One campaign link puts every person who taps it straight into your CRM — already attributed. Your team answers from one inbox, the AI qualifies and books, and the whole conversation lives on the lead forever.
Everything Telegram needs, in one place
Live the same day
Telegram needs no app review and no ad-platform approval. Connect your own bot in about two minutes — a guided step-by-step in Settings — and the channel is capturing leads the same afternoon.
Campaign links that carry their source
Every capture campaign gets its own t.me link. Put it in ads, bios, QR codes or your website — each person who opens it lands in that exact campaign, already attributed, already assigned to a rep.
One inbox for the whole team
Every Telegram conversation sits beside WhatsApp, Instagram and Messenger in the same inbox — text, photos, videos, files and voice notes — with one owner per conversation, so two reps never chase the same person.
Buttons customers can tap
Telegram lets you put real buttons under a message — answer options, booking slots, opt-out — one tap instead of typing. Choices flow back into the conversation like any reply.
The number, when they choose to share it
Telegram hides phone numbers by design. When it matters, one tap on “Share my phone” sends their verified number to the CRM — and if the same person also talks to you on WhatsApp, both conversations meet on one contact.
Broadcasts that respect the rules
Send an update to a saved segment of people who have talked to your bot — paced to Telegram’s own limits, honoring every opt-out, and recorded on each conversation.
Live in minutes, not weeks
Connect your bot
Create it with @BotFather in Telegram (30 seconds, guided), paste the token once — BM CRM checks it live and sets everything up.
Create a campaign
Pick “Telegram” in Lead Capture and share the campaign’s t.me link anywhere — ads, bio, QR, website.
Chat, qualify, close
People land attributed and assigned; your team and the AI work them in the same inbox as every other channel.
AI that works your Telegram leads
The same per-campaign AI agent your WhatsApp runs — on Telegram from day one.
Greets and qualifies with real questions from your knowledge base — budget, timeline, intent.
Sends voice notes, offers tap-to-answer buttons, and books meetings into your real calendar.
Hands over the moment a rep steps in — a human reply always outranks the AI.
Telegram questions, answered
Do I need any approval from Telegram?
No. Telegram bots are self-serve: you create yours with @BotFather in about 30 seconds, paste the token into BM CRM once, and the channel is live. There is no review queue and no per-message cost.
Who owns the bot?
You do. The bot is created under your own Telegram account and stays yours — BM CRM connects to it as your processor. If you ever leave, the bot, its link and your chat history with customers remain yours.
Can it message people first?
Telegram only allows a bot to message people who have messaged it first — that’s the platform’s own consent rule, and BM CRM honors it. Your campaign links exist exactly for this: they bring the person to you, opted in from the first tap.
How do I get a lead’s phone number?
Telegram doesn’t reveal numbers automatically. The CRM asks at the right moment with a one-tap “Share my phone” button — the number that arrives is verified by Telegram, and it links the person’s Telegram and WhatsApp conversations on one contact.
Can it reply as my own Telegram account instead of a bot?
Yes — Telegram Business (a Telegram Premium feature) lets you link your own account, and BM CRM can then read and answer those chats as you, with your permission controls in Telegram deciding exactly what it may do.
Stop losing leads while you sleep.
Switch on your AI CRM and turn every WhatsApp and Meta lead into a booked meeting — starting today.