Team Inbox

One WhatsApp number, answered by your whole team

WhatsApp, Instagram, Messenger and Telegram in one shared inbox. Each chat has one teammate responsible for it, the full history stays with the customer, and nothing is stuck on one person's phone.

In plain words:Your whole team replies from the same business number, on a computer or the phone app, and everyone can see who is handling which customer.

4 channels, one inbox One person per chat History stays with the business
Team inboxall channels
M
Michael N.
WhatsApp · Thursday works 👍
Hannah
E
Emily S.
Instagram · Price for the beige abaya?
AI
S
Sarah T.
Telegram · Payment plans for Azure?
AI
D
David M.
Messenger · Do you deliver to my area?
Hadi
One screen · one owner each
What it looks like

Every channel in one list, each chat with one owner

WhatsApp, Instagram, Messenger and Telegram side by side, each keeping its own look, each belonging to exactly one person on your team.

Overnight queueone list, every clock local
D
Delia Marchetti
WhatsApp · 6:08 AM in Anchorage — is Tuesday's install happening?
Unassigned
K
Kayla Brubaker
Instagram · Will you ship to a PO box in Tucson?
AI
R
Rosalind Otieno
Messenger · I typed STOP twice. Quit texting me.
Warren
I
Iryna Savchuk
Telegram · Paid the $312.00 balance — did it show up?
Warren
H
Hector Duval
WhatsApp · Who am I actually speaking to? First and last name.
Priscilla Vane
Five channels here and not one of them is a telephone · every reply stamped with the human or the AI that wrote it
How it works

Connect the channels once, then answer from one screen

Everything a reply needs is already here: the customer, their history, and the tools to answer.

  1. 01Connect your channels.WhatsApp through Meta's official platform, Instagram and Messenger with one Facebook login, Telegram with a bot. Conversations start arriving straight away.
  2. 02Each chat arrives with an owner.Assigned by campaign or in turn, with the customer's stage, source, value and last promise beside the thread, and the unread mark following whoever owes the reply.
  3. 03Reply from anywhere, on any device.Voice notes, photos, documents, approved messages and saved replies, from a laptop or the phone app, with the AI handling the first reply until a person takes over.
Messenger · Tuesday 8:47 PMshe means a text nothing here sent
I typed STOP twice. Quit texting me.
No SMS on this account. Nothing in this workspace has ever sent her a text message.
Straight answer: we don't send text messages at all. This business has WhatsApp, Instagram, Messenger, Telegram and email, and nothing else — so whatever reached your phone as a text came from someone we can't see or reach from here.
Then stop these too.
Done. Messenger marketing is off for you as of 8:49 tonight, recorded with the time and the words you used. Your email address is a separate record — say so and I'll close that one too.
Kill the email. Keep the shipping notices.
Messenger stopped 8:49 PM, email 8:51 PM, Telegram untouched because she never wrote there. Shipping notices carry on. Only she can put any of it back.
Two channels closed inside one thread · the third left alone, and the history exports as it stands
What you can count on

Built in and always on, on every conversation

These hold on every conversation, whatever anyone configures.

One owner per conversationExactly one person or the AI owns a chat, so two teammates never answer the same customer and nobody assumes somebody else has it.
Unread only for the person who must replyA chat shows as unread for the person responsible for answering, not for everyone, which is how a shared inbox stops being a room where nobody replies.
A reply takes the conversation overThe moment a teammate types, the AI steps back on that chat, and the handover carries the whole history, not just a notification.
The history stays with the businessConversations live on the company's numbers and accounts, so they remain when a teammate leaves, and every message, note and stage change keeps who did it and when.
What lands here

Every conversation your customers start

Named, so you know what "all channels" means.

Channels

  • WhatsApp
  • Instagram messages
  • Facebook Messenger
  • Telegram

In every chat

  • Voice notes
  • Photos and documents
  • Approved messages
  • Saved replies
  • Private notes

Beside the chat

  • Stage
  • Source and campaign
  • Value
  • Appointments
  • Follow-up tasks
What you get

What changes in your week

The end of the shared phone

One business number, answered by everyone who should answer it, with a clear owner per chat and the full history in front of whoever replies. Nobody screenshots a chat to a colleague, nobody logs into a handset on a desk, and a customer who wrote three weeks ago is not asked to explain themselves again.

The customer, right where you are replying

Stage, source, value, appointments and notes sit beside the conversation, so you update the sale without leaving the chat. The alternative, reply here and remember to update the record there, is the reason most CRMs are out of date by Thursday.

The AI working in the same inbox

You watch the AI answer in real time and take over with one tap the moment you want the conversation. It is not a separate bot screen: the same chat, the same history, the same customer, with a handover that carries everything you need to continue.

FAQ

Questions people ask before they buy

What do I need to set this up?

A WhatsApp Business number, and the Instagram account, Facebook page or Telegram bot you want connected. Each connects with its official login.

Who sets it up?

You can, with guided steps: connect each channel, add your teammates, choose how chats are shared out. Our team does it for you on the Lead Generation + CRM plan.

Which plan includes it?

Every plan. The number of teammates and WhatsApp numbers grows with the plan; the pricing page shows the numbers.

Can several teammates use one WhatsApp number?

Yes, that is the point. One business number, the whole team answering from one inbox, with each chat assigned so nobody is answered twice.

Can I keep my WhatsApp number?

Yes. You keep your number, and WhatsApp on your phone keeps working too. Your team answers from BM CRM on the web and in the app.

Do we see who said what?

Every message shows who sent it, which teammate or the AI, so the history is honest.

What about old conversations?

The whole history stays with the customer. When someone returns months later, the context returns with them.

Does it work on my phone?

Yes. The iPhone and Android apps carry the same inbox, sales board and notifications, so replies never wait for a desk.

More features
Lead Capture Website Forms Website Chat AI Agent Pipeline Broadcasts Automations Meetings Reports Segments AI Voice Roles & Teams Attribution

Put your whole team on one WhatsApp number.

Every chat with an owner, every history kept, on the web and in the app.

Get startedRequest a demo