Enquiries from every time zone, answered in seconds
Travellers plan at midnight and book with whoever answers. BM CRM replies instantly in the traveller’s language, qualifies dates, destination and budget, and keeps every quote conversation warm until it closes.
An enquiry at 3am your time, answered in seconds anyway
Dates, destination, travellers and budget captured in conversation, the package answered from your own itineraries, and the quote moving while they are still planning.
They plan on their timezone, not on your office hours
Travel enquiries arrive from every timezone, and the planning window is the same evening. Office hours are the constraint, not the demand.
- 3:05 AMA family in another timezone asks about a package for the school holidays.
- 3:12 AMThey send the same question to two other agencies — planning happens in one sitting.
- 9:00 AMYour office opens to an enquiry that is already six hours old.
- 9:40 AMAn agency that answered overnight has sent an itinerary and asked about dates.
From the enquiry to a booked trip
- 01The enquiry arrives with its campaign.From an ad, your site, Instagram or WhatsApp — tagged with the package or destination that brought them in.
- 02The AI captures the trip.Dates, destination, number of travellers and budget as structured fields, with inclusions and prices answered from your own itineraries.
- 03The quote gets followed up.Polite automatic nudges until they reply, then your consultant takes over with the whole conversation already in front of them.
Three things the agency feels this season
Every timezone covered without a night shift
An answer in seconds, in the traveller’s language, whatever hour it is where they are. For an agency selling to families and expatriates across several countries, that removes the one structural disadvantage of being a small team in one city.
Quotes that stay alive
Sent an itinerary and heard nothing is the normal state of this business. Sequences nudge politely on the schedule you set and stop the moment the traveller replies, so quotes are followed up when your consultants are busy delivering somebody else’s trip.
Seasonal packages to past travellers
A segment of people who travelled with you before — by destination, season or budget — becomes the audience for a seasonal broadcast with an approved template. Past travellers are the cheapest bookings an agency will make, and they are usually the least contacted.
Guarantees, not good intentions
Each of these is enforced in the product, on every enquiry, whatever anyone configures.
Questions people ask before they buy
Can it handle visa and document questions?
It answers from the knowledge base you provide, and hands anything sensitive to your team, with the whole conversation attached.
What about customers in other time zones?
The AI answers in seconds at any hour, so the enquiry is warm when your agents start the day.
Can we promote seasonal offers?
Yes, approved-template broadcasts to your opted-in list, per-campaign tracking included.
Does it work in the customer’s language?
Yes, replies follow the customer’s language automatically, with your team inbox handling all of them together.
Can it answer enquiries from other time zones?
Yes — in seconds, in the traveller's own language, whatever hour it is where they are.
Does it capture the trip?
Yes: dates, destination, number of travellers and budget as structured fields, with inclusions answered from your own itineraries.
What happens to a quote nobody replied to?
Polite nudges continue on your schedule and stop the moment the traveller answers, then a consultant takes it.
Can we target past travellers?
Yes — segment by destination, season or budget and broadcast with an approved template to those who opted in.
Stop losing customers while you sleep.
Switch on BM CRM and turn every enquiry, from every channel you run, into a booked appointment, starting today.