All your ad enquiries in one place, the moment they arrive
Facebook, Instagram, TikTok, Snapchat, LinkedIn and Google ad forms, chats that start from your ads, your website form and your spreadsheets all land in one list within seconds, with the exact ad that brought each enquiry attached.
In plain words:When someone fills in your ad form or messages you from an ad, their details appear in BM CRM straight away, ready for your team or the AI to answer. No downloads, no copying from one screen to another.
A form filled in at 9:12pm, on your list before your team is back
Every answer the customer gave is a detail you can filter, with the channel, campaign and ad attached, and the AI can already be replying.
Connect each source once, and stop downloading spreadsheets
Three things happen to every enquiry, in this order, whichever channel it came from.
- 01The platform tells BM CRM the moment it happens.Facebook, Instagram, TikTok, Snapchat, LinkedIn and Google notify BM CRM as soon as a form is sent; chats from your ads arrive with their first message. Nothing to download, nothing to wait for.
- 02Answers become details, not a block of text.Every question on the form, standard or your own, becomes a detail on the customer: budget, service, model, area. You can filter and report on each one.
- 03The enquiry gets an owner and a first reply.It goes to the right teammate by campaign or in turn, that person is told on their phone, and the first message can go out automatically while the customer is still interested.
Built in and always on, on every enquiry
These are not settings someone has to remember. They hold on every enquiry, whatever anyone configures.
Every source you already pay for
Named, so you know exactly what "all your enquiries" means.
Ad forms
- Facebook & Instagram lead forms
- TikTok lead forms
- Snapchat lead forms
- LinkedIn lead forms
- Google lead forms
Chats
- Ads that open WhatsApp
- Instagram messages
- Messenger
- Telegram
- Comments under your ads
Your own channels
- Your website form
- QR codes
- CSV, Excel and Google Sheets
- Typed in by your team
What changes in your week
One list instead of six dashboards
Enquiries from every channel share one board, one meaning of "serious" and one report. You can finally compare what an enquiry costs on Facebook, TikTok, Google and your own website, because they are measured the same way, and nobody keeps a private spreadsheet for the channel they run.
A name on every enquiry
New enquiries go to a teammate by campaign or in turn, and that person is told on their phone. An enquiry with a name on it gets worked. An enquiry in a shared pile waits for whoever looks first, which on a busy day is nobody.
Each flyer, banner or stand gets its own keyword, messages file into that campaign automatically.
The first reply before the customer cools
A new enquiry can start an approved WhatsApp message or the AI assistant the moment it lands, so the conversation starts while your ad is still the reason they are interested, not tomorrow morning.
Questions people ask before they buy
What do I need to set this up?
Access to the ad accounts and pages you want connected (Facebook and Instagram, TikTok, Snapchat, LinkedIn or Google), and your website if you want its form connected too. Each one connects with its official login.
Who sets it up?
You can, with guided steps inside BM CRM: connect an account, pick the forms, choose who gets the enquiries. On the Lead Generation + CRM plan, our team does it for you.
Which plan includes it?
Every plan. The pricing page shows what each plan includes and how many enquiries and contacts it covers.
Which sources are supported?
Facebook and Instagram lead forms, ads that open a WhatsApp, Messenger or Instagram chat, TikTok lead forms (including Instant Pages), Snapchat lead forms, LinkedIn lead forms, Google lead forms, Telegram, your website form, and CSV, Excel or Google Sheets imports.
How fast do enquiries arrive?
Within seconds. The ad platforms notify BM CRM the moment a form is sent, so there is no waiting and no manual export.
Do my own form questions come through?
Yes. Every question on the form, including the ones you wrote yourself, becomes a field on the customer, so the answers arrive as usable details rather than a block of text.
Will importing a list message anyone?
No. An import only creates records. Messages go out when you send them, and only to people who agreed to hear from you.
What stops the same person becoming two enquiries?
BM CRM recognises the same person and keeps one customer record with both enquiries on it, so your team sees the whole history in one place.
Stop losing the enquiries you paid for.
Connect your ad accounts once, and every enquiry lands in one place with the ad that brought it, ready to be answered in seconds.