# Team Inbox — BM CRM

> One inbox for WhatsApp, Instagram DMs and Facebook Messenger: shared by your team, assigned to owners, with full history, voice notes and files — nothing trapped on one phone.

- All features: https://www.bmcrm.ai/features
- Pricing: https://www.bmcrm.ai/pricing
- Get started: https://www.bmcrm.ai/signup

## Every conversation, one inbox your team shares

WhatsApp, Instagram DMs and Facebook Messenger arrive in one place. Conversations are assigned to owners, the full history stays with the lead, and nothing lives trapped on one person’s phone again.

## What you get

- **All channels, one screen.** WhatsApp, Instagram and Messenger threads side by side, each keeping its channel identity — no app-switching all day.
- **One owner per conversation.** Every chat has a clear owner — AI or human — so two people never answer the same customer twice.
- **Everything a chat needs.** Voice notes, photos, documents, templates, quick replies and internal context — right where you type.
- **Unread that means it.** A conversation counts as unread for the person actually responsible for answering — not for everyone, not for no one.
- **The lead is right there.** Stage, source, value, meetings and notes sit beside the conversation — update the deal without leaving the chat.
- **Take over from the AI.** Watch the AI work, and step in with one tap the moment you want the conversation.

## How it works

1. **Connect your channels.** WhatsApp number, Instagram account and Facebook Page — official logins, minutes each.
2. **Conversations arrive assigned.** Routing rules or round-robin give every chat an owner with a notification.
3. **Reply from anywhere.** Desktop, tablet or the mobile app — the inbox is the same everywhere.

## Frequently asked questions

### Can several teammates use one WhatsApp number?

Yes — that is the point. One business number, the whole team answering from one shared inbox, with assignment so ownership stays clear.

### Do we see who said what?

Every message shows its sender — which teammate, or the AI. Automated actions are always labeled, so the history is honest.

### What about old conversations?

The full thread history stays with the contact. When a customer returns months later, the context returns with them.

### Does it work on mobile?

Yes — the mobile app carries the same inbox, pipeline and notifications, so replies do not wait for a desk.

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[Lead Capture](https://www.bmcrm.ai/features/lead-capture) · [AI Agent](https://www.bmcrm.ai/features/ai-agent) · [Team Inbox](https://www.bmcrm.ai/features/team-inbox) · [Pipeline](https://www.bmcrm.ai/features/pipeline) · [Broadcasts](https://www.bmcrm.ai/features/broadcasts) · [Automations](https://www.bmcrm.ai/features/automations) · [Meetings](https://www.bmcrm.ai/features/meetings) · [Reports](https://www.bmcrm.ai/features/reports) · [Segments](https://www.bmcrm.ai/features/segments) · [AI Voice](https://www.bmcrm.ai/features/ai-voice) · [Roles & Teams](https://www.bmcrm.ai/features/roles) · [Attribution](https://www.bmcrm.ai/features/attribution)