# Frequently Asked Questions — BM CRM

> Straight answers about BM CRM: the official WhatsApp platform, the AI agent, pricing model, data ownership, channels, compliance, migration and more.

- Pricing: https://www.bmcrm.ai/pricing
- Get started: https://www.bmcrm.ai/signup

## Good questions, straight answers

Everything teams ask before moving their leads and conversations to BM CRM — the platform, the AI, the data, the compliance.

## Frequently asked questions

### Is BM CRM using the official WhatsApp API?

Yes — the official WhatsApp Business Platform by Meta. No unofficial tools, no browser plugins, no risk to your number.

### Which channels are supported?

WhatsApp, Instagram DMs, Facebook Messenger, Meta Lead Ads, TikTok Lead Generation, Snapchat lead forms, LinkedIn Lead Gen Forms, Google Ads lead forms and Telegram — all live, one pipeline.

### What does the AI agent actually do?

It answers every enquiry in seconds from your knowledge base, qualifies real buying intent from the conversation, books meetings into your calendar, and hands over the moment a human replies.

### Can the AI do something destructive?

No — by design it can never delete anything, cancel meetings, move deals backward or touch billing. Humans always outrank it.

### Who pays for WhatsApp conversation charges?

Meta bills your WhatsApp Business account directly — those charges stay yours. Your BM CRM subscription covers the platform and AI.

### Is my data used to train AI models?

Never. Your conversations, contacts and knowledge bases are not used for training and are never shared across customers.

### Can I import my existing contacts?

Yes — CSV and sheet imports with field mapping. Imports never trigger automatic messages.

### Can I export my data if I leave?

Yes — your business records are exportable at any time. Your data is never locked in.

### Does it work on mobile?

Yes — BM CRM works on desktop, tablet and phone, so the inbox and pipeline travel with your team.

### How fast is setup?

Connecting WhatsApp and your ad accounts takes minutes each through official logins. Most teams capture their first live leads the same day.

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[BM CRM](https://www.bmcrm.ai) — https://www.bmcrm.ai/faq