# AI Voice | BM CRM | United States

> The AI assistant replies with natural voice notes on WhatsApp and Telegram, in a professional voice or your own, switched on per campaign.

- All features: https://www.bmcrm.ai/en-us/features
- Pricing: https://www.bmcrm.ai/en-us/pricing
- Get started: https://www.bmcrm.ai/signup

## Your AI assistant answers with WhatsApp voice notes, even in your own voice

When a customer writes, the AI can reply with a natural voice note in their language. It uses a professional voice, or yours, made from a recording you gave with your permission. Switch it on for the campaigns where it fits.

## What you get

- **Voice notes, not robots.** Replies sound like a person leaving a voice note, with pace, tone and language matched to the conversation.
- **Your own voice, safely.** A teammate's voice is made only from a recording that person gave with their permission. Nobody's voice is borrowed.
- **On where it fits.** Switch voice on for the campaigns where it belongs and leave it off everywhere else.
- **The customer's language.** Voice replies follow the conversation's language, like every AI reply.
- **Text is always there.** Customers who prefer reading still get clear written replies. Voice adds to the conversation.
- **The same honesty rules.** Voice replies follow the same rules as text: your prices only, no invented facts, instant handover to a person.

## How it works

1. **Pick the voice.** A professional voice, or record your permission and use your own.
2. **Switch it on per campaign.** Voice is on exactly where you want it.
3. **The AI speaks.** Natural voice notes go out in conversations, and everything stays on the record.

## Frequently asked questions

### What do I need to set this up?

A connected WhatsApp number or Telegram bot, and, for your own voice, a short recording made with your permission inside BM CRM.

### Who sets it up?

You can: pick the voice, record your permission if it is yours, and switch it on for a campaign. Our team does it for you on the Lead Generation + CRM plan.

### Which plan includes it?

Voice replies are in every plan, with a monthly allowance. Using your own voice is included in Plus and Lead Generation + CRM, and available as an add-on on Growth. The pricing page shows the numbers.

### Can it use my voice?

Yes, from a recording you make with your permission. Without the voice owner's recorded permission, BM CRM cannot use a voice, by design.

### Will every campaign speak?

Only the campaigns you switch it on for. Voice is off by default.

### Which languages does it speak?

It follows the conversation's language, like the text replies, including Arabic and English.

### Which channels carry voice notes?

WhatsApp and Telegram. On other channels the AI keeps writing, and a written reply is always available anyway.

### Do voice replies follow the same rules as text?

Exactly the same: answers from your prices only, no invented facts, and a person can take over at any moment.

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[Lead Capture](https://www.bmcrm.ai/en-us/features/lead-capture) · [Website Forms](https://www.bmcrm.ai/en-us/features/website-form) · [Website Chat](https://www.bmcrm.ai/en-us/features/website-chat) · [AI Agent](https://www.bmcrm.ai/en-us/features/ai-agent) · [Team Inbox](https://www.bmcrm.ai/en-us/features/team-inbox) · [Pipeline](https://www.bmcrm.ai/en-us/features/pipeline) · [Broadcasts](https://www.bmcrm.ai/en-us/features/broadcasts) · [Automations](https://www.bmcrm.ai/en-us/features/automations) · [Meetings](https://www.bmcrm.ai/en-us/features/meetings) · [Reports](https://www.bmcrm.ai/en-us/features/reports) · [Segments](https://www.bmcrm.ai/en-us/features/segments) · [AI Voice](https://www.bmcrm.ai/en-us/features/ai-voice) · [Roles & Teams](https://www.bmcrm.ai/en-us/features/roles) · [Attribution](https://www.bmcrm.ai/en-us/features/attribution)