# WhatsApp Broadcasts | BM CRM | Singapore

> Send offers to thousands of customers who agreed to hear from you, with WhatsApp-approved messages, and see who read and replied.

- All features: https://www.bmcrm.ai/en-sg/features
- Pricing: https://www.bmcrm.ai/en-sg/pricing
- Get started: https://www.bmcrm.ai/signup

## Bulk WhatsApp messages, without risking your number

Send your offer to everyone who agreed to hear from you, using the message formats WhatsApp approved. See who received, read and replied, and let sending pause itself if too many messages fail.

## What you get

- **Messages approved for you.** Write your message with your customer's name, buttons and pictures, send it to WhatsApp for approval, and see its status, all inside BM CRM.
- **The right group of customers.** Send to a group you already have, by label, stage, source or any detail you keep, not a pasted list of numbers.
- **Results per campaign.** Sent, delivered, read and replied, for each campaign, so you learn which message starts conversations.
- **Replies become conversations.** Every reply lands in the team inbox as a live chat, ready for a person or the AI to continue.
- **Your number, protected.** Sending follows WhatsApp's rules and pauses itself if too many messages fail, because a banned number is not a risk worth taking.
- **STOP honoured at once.** Anyone who replies STOP comes off the list immediately, and only they can come back.

## How it works

1. **Pick the group.** Choose a group of customers who agreed to hear from you, filtered by anything you keep.
2. **Choose an approved message.** Add the customer's name and a picture; the approval status is right there.
3. **Send and watch results.** Delivery and replies come in per campaign; conversations continue in the inbox.

## Frequently asked questions

### What do I need to set this up?

A WhatsApp Business number connected to BM CRM, customers who agreed to hear from you, and a message approved by WhatsApp, which you write and submit inside BM CRM.

### Who sets it up?

You can: write the message, submit it for approval, pick the group and send. On the Lead Generation + CRM plan our team runs your WhatsApp campaigns for you.

### Which plan includes it?

Every plan, with a monthly allowance of marketing messages that grows with the plan. The pricing page shows the numbers.

### Why do broadcasts need approved messages?

WhatsApp only lets a business message many people at once with messages it has approved. BM CRM handles the approval for you, and that is what keeps your number in good standing.

### Can I message a list I bought?

Broadcasts go only to customers who agreed to hear from you. That is what protects your number and your delivery rates.

### What happens if lots of messages start failing?

Sending pauses itself, so a bad list or a platform problem never harms your number.

### What happens to replies?

They arrive in the team inbox as normal conversations, attached to the customer and the campaign, ready for your team or the AI to continue.

### How long does approval take?

WhatsApp reviews each message; BM CRM shows you its status the moment it changes, and warns you before you submit a message it is likely to refuse.

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[Lead Capture](https://www.bmcrm.ai/en-sg/features/lead-capture) · [Website Forms](https://www.bmcrm.ai/en-sg/features/website-form) · [Website Chat](https://www.bmcrm.ai/en-sg/features/website-chat) · [AI Agent](https://www.bmcrm.ai/en-sg/features/ai-agent) · [Team Inbox](https://www.bmcrm.ai/en-sg/features/team-inbox) · [Pipeline](https://www.bmcrm.ai/en-sg/features/pipeline) · [Broadcasts](https://www.bmcrm.ai/en-sg/features/broadcasts) · [Automations](https://www.bmcrm.ai/en-sg/features/automations) · [Meetings](https://www.bmcrm.ai/en-sg/features/meetings) · [Reports](https://www.bmcrm.ai/en-sg/features/reports) · [Segments](https://www.bmcrm.ai/en-sg/features/segments) · [AI Voice](https://www.bmcrm.ai/en-sg/features/ai-voice) · [Roles & Teams](https://www.bmcrm.ai/en-sg/features/roles) · [Attribution](https://www.bmcrm.ai/en-sg/features/attribution)