# Meetings & Scheduling | BM CRM | Australia

> Book appointments right inside the WhatsApp chat, by your team or the AI, into your Google or Outlook calendar, with reminders for both sides.

- All features: https://www.bmcrm.ai/en-au/features
- Pricing: https://www.bmcrm.ai/en-au/pricing
- Get started: https://www.bmcrm.ai/signup

## Customers book appointments right inside the chat

Your team, or the AI late at night, offers real free times, confirms the appointment and adds it to your Google or Outlook calendar. Both sides get a reminder, and the appointment stays on the customer's record.

## What you get

- **Booked from the chat.** Offer times and confirm without leaving the conversation. The appointment is created with the customer attached.
- **Your real calendars.** Free times come from Google Calendar or Outlook, and bookings go back to them. Apple Calendar can receive bookings too.
- **The AI books too.** The AI assistant offers free times, books, and reschedules when the customer asks. Always a real calendar entry, never a promise.
- **The same time for everyone.** A 4pm appointment is 4pm for your salesperson, the customer and the reminder, whatever time zone each is in.
- **Fewer no-shows.** Reminders go out before the appointment, and a missed one becomes a follow-up instead of a forgotten customer.
- **One calendar view.** Appointments and open follow-ups for the whole team on one screen: who is meeting whom, and when.

## How it works

1. **Connect your calendar.** Google or Outlook in a couple of clicks. Apple Calendar can receive the bookings.
2. **Book from any conversation.** Your team or the AI picks a free time; the confirmation and reminders go out.
3. **Meet, or follow up.** The outcome lands on the customer: met, rescheduled, or needs another nudge.

## Frequently asked questions

### What do I need to set this up?

The Google or Outlook calendar your team already uses, connected with its official login. Apple Calendar can be connected to receive bookings.

### Who sets it up?

You can, in a couple of clicks per calendar. Our team does it for you on the Lead Generation + CRM plan.

### Which plan includes it?

Every plan, with no fee per booking. The pricing page shows what each plan includes.

### Which calendars work with it?

Google Calendar and Outlook (Microsoft 365), both ways: free times are read from them and bookings are written to them. Apple Calendar can receive bookings.

### Can the AI cancel an appointment?

No. The AI can book and reschedule, but it never cancels or deletes anything. Cancelling stays with people.

### Do customers get reminders?

Yes. Reminders go out before the appointment so both sides turn up, and a no-show becomes a follow-up automatically.

### What does the customer receive?

A confirmation in the same chat with the date and time, and a reminder before the appointment.

### What if someone does not turn up?

The missed appointment becomes a follow-up on the customer, because the sale is usually still alive even when the appointment was missed.

---

[Lead Capture](https://www.bmcrm.ai/en-au/features/lead-capture) · [Website Forms](https://www.bmcrm.ai/en-au/features/website-form) · [Website Chat](https://www.bmcrm.ai/en-au/features/website-chat) · [AI Agent](https://www.bmcrm.ai/en-au/features/ai-agent) · [Team Inbox](https://www.bmcrm.ai/en-au/features/team-inbox) · [Pipeline](https://www.bmcrm.ai/en-au/features/pipeline) · [Broadcasts](https://www.bmcrm.ai/en-au/features/broadcasts) · [Automations](https://www.bmcrm.ai/en-au/features/automations) · [Meetings](https://www.bmcrm.ai/en-au/features/meetings) · [Reports](https://www.bmcrm.ai/en-au/features/reports) · [Segments](https://www.bmcrm.ai/en-au/features/segments) · [AI Voice](https://www.bmcrm.ai/en-au/features/ai-voice) · [Roles & Teams](https://www.bmcrm.ai/en-au/features/roles) · [Attribution](https://www.bmcrm.ai/en-au/features/attribution)