# Team Inbox | BM CRM | United Arab Emirates

> One shared inbox for WhatsApp, Instagram, Messenger and Telegram: your whole team answers one number, and every chat has one owner.

- All features: https://www.bmcrm.ai/en-ae/features
- Pricing: https://www.bmcrm.ai/en-ae/pricing
- Get started: https://www.bmcrm.ai/signup

## One WhatsApp number, answered by your whole team

WhatsApp, Instagram, Messenger and Telegram in one shared inbox. Each chat has one teammate responsible for it, the full history stays with the customer, and nothing is stuck on one person's phone.

## What you get

- **Every channel, one screen.** WhatsApp, Instagram, Messenger and Telegram side by side, each keeping its own look. No switching between apps all day.
- **One person per chat.** Every conversation has one teammate responsible, AI or human, so two people never answer the same customer.
- **Everything a reply needs.** Voice notes, photos, documents, approved messages, saved replies and private notes, right where you type.
- **Unread means it is yours.** A chat shows as unread for the person who has to reply, not for everyone and not for no one.
- **The customer, beside the chat.** Stage, source, value, appointments and notes sit next to the conversation, so you update the sale without leaving it.
- **Take over from the AI.** Watch the AI answer, and step in with one tap the moment you want the conversation.

## How it works

1. **Connect your channels.** Your WhatsApp number, Instagram account and Facebook page, each with its official login, in minutes.
2. **Chats arrive with an owner.** Routing rules or taking turns give every chat a teammate, who is notified.
3. **Reply from anywhere.** Computer, tablet or the phone app: the inbox is the same everywhere.

## Frequently asked questions

### What do I need to set this up?

A WhatsApp Business number, and the Instagram account, Facebook page or Telegram bot you want connected. Each connects with its official login.

### Who sets it up?

You can, with guided steps: connect each channel, add your teammates, choose how chats are shared out. Our team does it for you on the Lead Generation + CRM plan.

### Which plan includes it?

Every plan. The number of teammates and WhatsApp numbers grows with the plan; the pricing page shows the numbers.

### Can several teammates use one WhatsApp number?

Yes, that is the point. One business number, the whole team answering from one inbox, with each chat assigned so nobody is answered twice.

### Can I keep my WhatsApp number?

Yes. You keep your number, and WhatsApp on your phone keeps working too. Your team answers from BM CRM on the web and in the app.

### Do we see who said what?

Every message shows who sent it, which teammate or the AI, so the history is honest.

### What about old conversations?

The whole history stays with the customer. When someone returns months later, the context returns with them.

### Does it work on my phone?

Yes. The iPhone and Android apps carry the same inbox, sales board and notifications, so replies never wait for a desk.

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[Lead Capture](https://www.bmcrm.ai/en-ae/features/lead-capture) · [Website Forms](https://www.bmcrm.ai/en-ae/features/website-form) · [Website Chat](https://www.bmcrm.ai/en-ae/features/website-chat) · [AI Agent](https://www.bmcrm.ai/en-ae/features/ai-agent) · [Team Inbox](https://www.bmcrm.ai/en-ae/features/team-inbox) · [Pipeline](https://www.bmcrm.ai/en-ae/features/pipeline) · [Broadcasts](https://www.bmcrm.ai/en-ae/features/broadcasts) · [Automations](https://www.bmcrm.ai/en-ae/features/automations) · [Meetings](https://www.bmcrm.ai/en-ae/features/meetings) · [Reports](https://www.bmcrm.ai/en-ae/features/reports) · [Segments](https://www.bmcrm.ai/en-ae/features/segments) · [AI Voice](https://www.bmcrm.ai/en-ae/features/ai-voice) · [Roles & Teams](https://www.bmcrm.ai/en-ae/features/roles) · [Attribution](https://www.bmcrm.ai/en-ae/features/attribution)